Jacky Chuong
Skills
Scripting:
PowerShell, Bash, Python
Networking:
TCP/IP, DNS, DHCP, IP Addressing, basic troubleshooting
Tools:
AWS, ServiceNow, RDP, LogMeIn
Experience
Remote Software Technician
Titan Solutions Group Inc; Contract -- Alberta, Calgary Oct 2023 - Nov 2024
- Delivered enterprise IT support for major hotel franchises, including Hilton, Marriott, and Hyatt by providing
reliable technical assistance and maintaining strong customer relationships.
- Accomplished consistent system readiness by installing and configuring software across multiple Windows
operating systems, by independently following deployment standards and validation steps.
- Maintained 100% process compliance during high-pressure situations by quickly adapting to unexpected
challenges and executing documented procedures without missed steps.
- Achieved top-performing technician recognition as measured by exceeding KPIs and project expectations, by
delivering high ticket volume, quality resolutions, and supporting overall team success.
Computer Install Technician
Alberta Health Services; Contract -- Alberta, Calgary - June 2023
- Optimized inventory management as measured by accurate tracking and zero loss discrepancies, by organizing,
auditing, and maintaining surplus IT equipment with strict attention to detail.
- Improved customer transition experience as measured by minimal downtime and positive user feedback, by
collaborating directly with customers to coordinate device replacements and ensure smooth handovers.
- Accelerated issue resolution as measured by reduced setup delays and faster deployment times, by providing
timely troubleshooting and support for installation and configuration issues.
Deskside Support Analyst
Alberta Health Services; Contract -- Alberta, Calgary Apr - May 2023
- Resolved end-user technical issues as measured by high user satisfaction and quick resolution times, by
delivering responsive customer service and troubleshooting device and system problems.
- Increased clinical workflow efficiency as measured by improved mobility and faster access to patient data, by
deploying Workstations on Wheels in healthcare environments.
- Met critical project deadlines as measured by on-time deliverables, by adapting quickly and performing
effectively in fast-paced, high-pressure environments.
Certification
Apr 2025
Jan 2026
Volunteer
Computer Technician
Electronic Recycling Association -- Alberta, Calgary - Aug 2022
- Improved hardware reuse rates as measured by the number of validated components available for
redeployment, by testing and sorting RAM and hard drives for functionality.
- Reduced electronic waste as measured by increased recovery of usable components, by salvaging functional
parts from non-operational machines for reuse and recycling.
- Delivered deployment-ready devices as measured by successful system validation and reduced rework by
installing, configuring, and thoroughly testing Windows operating systems on laptops.
Education
Southern Alberta Institute of Technology
Information Technology Network Systems -- Apr 2021